We are looking for an experienced L1 Support Lead with 6 years of experience to lead first-level application and production support operations. The role requires strong troubleshooting skills, technical understanding of modern application stacks, effective incident management and the ability to coordinate a support team while maintaining high service availability.

Lead L1 support operations and coordinate day-to-day production support activities. Monitor applications and services using Grafana and other monitoring tools. Perform initial troubleshooting and incident investigation. Manage incident prioritization, escalation and resolution within defined SLAs. Work with L2, development and DevOps teams to resolve complex issues. Monitor Kafka-based services and identify application or messaging issues. Troubleshoot applications built using NestJS, Python and Next.js. Support PostgreSQL and MySQL related application issues. Maintain incident reports and support procedures. Mentor L1 support team members and improve support processes.

6 years of experience in application or production support, including experience leading or coordinating support teams. Strong understanding of NestJS, Python and Next.js. Good knowledge of PostgreSQL and MySQL. Experience with DevOps practices, Kafka and Grafana. Strong incident management, troubleshooting and escalation skills. Good communication and team leadership capabilities.